Shipping policy
SHIPPING POLICY
Last updated: June 2026
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive an email confirmation with tracking information once your order has shipped.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–14 business days |
| Europe | 10–18 business days |
| Australia / New Zealand | 10–20 business days |
| Rest of World | 12–25 business days |
Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Rates
| Destination | Rate |
|---|---|
| United States | FREE on all orders |
| International | Calculated at checkout |
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after receiving your confirmation email.
Customs and Import Duties
For international orders, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking your country's customs policies before placing an order.
Lost or Missing Packages
If your package has not arrived within the estimated delivery time, please contact us at support@posturapain.com with your order number. We will work with the carrier to locate your package. If the package is confirmed lost, we will send a replacement or issue a full refund at no additional cost.
Incorrect Address
Please ensure your shipping address is correct at the time of purchase. PosturaPain is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to reship the order.